I have added a new first step to my strategic social media engagement process. It involves educating key senior stakeholders within your organization as to what social media actually consists of. Without this, I am convinced that your journey towards successful use of the digital space will be unnecessarily difficult.
Put simply, you need to ensure that key senior stakeholders as well as everyone involved in the initiative that you’re about to undertake have at least a high-level understanding of the current digital landscape, including statistics, trends, and implications of both engaging and not engaging.