Skip to content

Tag: social media audit

Gatorade Mission Control = True Business Intelligence

Published by Mike Kujawski on April 17, 2011

I know I sound like a broken record whenever I stress the importance of monitoring social media as a form of business intelligence, so instead I thought I’d share this video with you. Surprisingly I only saw it for the first time at the #social2011 conference in Boston, but it’s been around for a while. More importantly, Gatorade has been actively listening and engaging at a strategic level like this for some time. Humour me for a second, and let’s imagine government departments here in Canada had rooms like this set up to monitor their programs and initiatives. Waste of time or the obvious future?

Continue readingGatorade Mission Control = True Business Intelligence

Listen before you socialize

Published by Mike Kujawski on September 16, 2010

Why is that we don’t want to listen? In the modern rush for social media presence, organizations are not spending enough time listening. Instead they want to be heard. Even the search trends show it. The relative search volume for “social media marketing” is nearly 8 times larger than “social media monitoring”, and the gap is widening. Granted, true marketers know that the term “marketing” encompasses the environmental scan “listening” component, however let’s face it, most people don’t.

Continue readingListen before you socialize

If your service/product sucks then it’s really going to suck online

Published by Mike Kujawski on August 16, 2010

Those of you that know me personally, know that I like to be blunt, no beating around the bush. This isn’t always easy when dealing with clients, but is often necessary nonetheless. One issue I have run into on a few occasions now is organizations thinking that social media engagement is the be-it-end-all solution to all of their marketing problems. Usually the mentality behind this is that social media engagement will allow them to drastically increase awareness of their product/service at very little cost and have more people using it as a result.

Continue readingIf your service/product sucks then it’s really going to suck online